Helping Hands Maid Services
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Operational Manager
Elmhurst, IL
This application should take no more than 5 minutes to complete - we may have opportunities to hire same day or next day for the right fit!
By Submitting this application I understand that Helping Hands Maid Services requires its employees to adhere to the highest standards of business and personal ethics and responsibility.
I further understand and agree that this application is not a contract of employment.
I understand and agree that Helping Hands Maid Services adhere to a policy of employment at will which means that either I, or the employer, may terminate my employment at any time, or for any reason, consistent with application of state and federal law.
I further understand that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is in a written employment contract naming me and signed by the President of Helping Hands Maid Services.
I understand that to be employed, I must be lawfully authorized to work in the country I am applying within and must show the employer documents to prove this.
I understand that Helping Hands Maid Services may investigate my work and personal history and verify the information provided in this application, on related documents or information obtained through other sources and I hereby authorize such investigation.
I authorize all individuals, schools, firms and business named in this application or in other documents or interviews, except my current employer if I have so designated in this application, to provide complete and accurate information regarding my relationship with them to Helping Hands Maid Services.
I further release those individuals, schools, firms and business and Helping Hands Maid Services from any and all liability for damage for providing or requesting such information.
I certify that all of the information provided in the entire application process including any information provided in addition to this application including, but not limited to, information provided in resumes or interviews is true and correct.
I understand that if there is any falsification or omission, this may lead to Helping Hands Maid Services’s refusal to hire me or a determination, at any time, that my employment should be terminated.
Helping Hands Maid Services is an Equal Employment Opportunity Employer and considers all applicants without regard to race, color, religion, gender, national origin, age, marital status, veteran’s status, the presence of a mental, physical or sensory disability, sexual orientation, or any other legally protected status.
Employment shall be based solely on the needs of Helping Hands Maid Services and the qualifications of the individuals making application including their ability to fulfill the specific job requirements.
ABOUT THE JOB
Helping Hands Commercial Cleaning is looking for a skilled and motivated Operations Manager to lead our commercial cleaning division. In this role, you will be responsible for managing the day-to-day operations, ensuring the highest quality of service and client satisfaction. You'll collaborate with the leadership team to create and implement strategies that enhance our operational processes and support the company’s growth objectives. This role demands a flexible schedule and occasional travel.
Key Responsibilities
Operations Management
- Direct all levels of operational activities across the organization.
- Develop and implement strategies to optimize service delivery and boost profitability. - Establish and maintain operational policies, procedures, and best practices. - Continuously monitor and assess performance metrics to identify areas for operational improvements.
Team Leadership
- Lead teams ensuring effective cleaning operations and positive client interactions. - Conduct performance reviews, set clear goals, and offer ongoing guidance and support to your team.
- Oversee the compliance with our established Training Programs.
- Provide support in onboarding and assist in launching new client accounts. - Cultivate a positive and collaborative work environment.
Quality Assurance
- Ensure consistent high-quality service through routine inspections and audits. - Propose initiatives to drive continuous improvement in quality and service standards.
Strategic Development
- Work with the leadership team to design and implement long-term strategic plans. - Identify market trends and opportunities to expand our service offerings. - Manage and oversee operational budgets to ensure resource allocation is efficient and cost-effective.
Client Relations
- Build and maintain strong client relationships, addressing concerns and ensuring exceptional service delivery.
- Conduct site visits to ensure our service meets client expectations.
- Focus on client retention, and explore opportunities for upselling or adding value to existing accounts.
- Review and renegotiate service agreements to maintain profitability.
Process Improvement
- Regularly assess and enhance operational processes for greater efficiency and productivity. - Introduce and manage technology solutions that streamline operations and improve service outcomes.
- Ensure full compliance with industry regulations and standards.
Supply management
- Order supplies and equipment
- Manager supply stock at accounts
- Manage consumable products for clients
Health and Safety
- Ensure all operations adhere to health and safety regulations.
- Foster a culture of safety throughout the organization.
- Conduct safety audits and risk assessments routinely.
- Ensure all accounts comply with safety training as per contractual obligations.
Reporting and Analytics
- Prepare and present detailed operational reports to the team.
- Analyze variance reports to ensure all work outside regular hours is properly billed. - Oversee project management for client accounts to ensure all client expectations are met. - Collaborate with the AR department to manage account hours and ensure timely communication of any rate adjustments.
- Proactively identify and mitigate any operational risks.
Qualifications
- Strong proficiency in computers, especially in Excel, including the ability to create and manipulate formulas, tables, and data & using AI to improve efficiency.
- Demonstrated leadership and supervisory skills.
- Experience in customer service and managing client relationships.
- Exceptional communication skills, both verbal and written.
- Excellent time management and organizational abilities.
- Strong analytical skills with a focus on data-driven decision-making.
- Bilingual in English and Spanish.
- Flexible schedule
- Be able to travel
- Min 2 year experience in the janitorial industry.
OUR MISSION
Impressing customers with outstanding services and providing them with free time and peace of mind while also taking care of our employees in an environment where they love to work and are encouraged towards opportunities for growth.
OUR CORE VALUES
✔️ Honesty
We demonstrate integrity at all times and hold ourselves to the highest standards of accountability.
✔️ Communication
We are committed to providing transparent information to our internal and external clients.
✔️ Respect
We strive to act positively and professionally as we serve people of all backgrounds.
✔️ Hard work
We seek to deliver excellence in our service by working hard to exceed your expectations.
OUR CULTURE
We have heart and soul in the walls of this company. Where does it come from, you may ask? Our hearts and soul stem from our people.
FREQUENTLY ASKED QUESTIONS
Can I go and apply in person?
No need to. You can just submit the form online!
Are you currently hiring?
We're always on the lookout for great people though our openings tend to get filled quickly. It might be beneficial to act swiftly to make sure you don't miss out on a potential opportunity!
What if I already applied and haven’t heard back?
Don’t worry, your application is being processed. Give our staff some time to look over your information. You will be contacted if they decide to take your application to the next step in the process.
Benefits
Company vehicle
company cell phone & laptop
PTO / Holidays
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